Returns & Exchanges

At Nathan James, we stand by our quality and design with a 100-day return policy and a lifetime warranty on all furniture. If your piece isn't the perfect fit for your home, we make the return process simple and stress-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label and a return authorization form to include inside the box.

• 3.
  Pack with Care

  Place the item back in its original packaging to ensure it stays protected during transit back to our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.